Support
Found a problem or have a suggestion? Write to us and we will get back to you as soon as we can.
If you can, include your device model, iOS version and a screenshot of the problem. It helps us find the cause sooner.
Cloud sync and changing phones
- Open Me → Cloud sync.
- Tap “Sync now”. The app creates an anonymous account and uploads your writing.
- To bring your writing to a new phone, sign in with Apple first, then sign in with the same Apple Account on the new phone.
Deleting cloud data
- Open Me → Cloud sync.
- Choose Delete cloud data and confirm.
- Your cloud backup and the anonymous account are deleted and cannot be recovered. Writing on your phone is not affected.
Exporting and restoring a backup
Under Me → Backup & restore you can export a backup file and save it to the Files app or a cloud drive. After changing phones or reinstalling, choose Restore from backup in the same place. Restoring merges, so restoring the same file twice will not create duplicates.
The daily reminder does not appear
Check that notifications are allowed in Settings → Notifications → Penned Grace, then choose your reminder time again under Me. Reminders are scheduled on your phone only, so they need to be set again after resetting the phone.
A translation will not download
The World English Bible and the King James Version are about 1.5 MB each. Try again on a stable connection. Downloaded translations work offline.
Privacy Policy and Terms
What we collect, where it is stored and how to delete it are all set out in the privacy policy.